Gäste Information
A
Abreisezeit | Check-out times
On the day of your departure you will need to leave your room by 11am.
Your luggage can be stored at the front desk free of charge.
Adapter für PCs | Adapters for PCs
Travel chargers, analogue adapters and extension cords can be found at or front desk.
Alles BESTens? | All good?
How can we be even better? We are looking forward to your review.
Only like this we can improve our service. Thank you for your help.
Anreisezeit | check-in time
Your room will be ready for you at 3pm
Aufenthaltsräume | common rooms
Our lobby and hotel bar are at your disposal around the clock.
Autowerkstatt | car repair shop
Our front desk staff will point you towards the next car repair shop.
B
Babybetten | cribs
On request and availability we provide you with a crib at a rate of 10 EUR per day.
Bademantel | robe
On request, you will receive a robe, please contact the front office.
"Bitte nicht stören!" | "Do not disturbe"
In case you do not wish to be disturbed or do not want your room cleaned, you can hand the intended sign on the outside of your door.
Brandfall/Feuer | in case of a fire
In case of a fire:
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immediately inform our front desk 02501 - 805 920
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keep windows and doors shut
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evacuation plan: these can be found on all room doors and hallways. The plan will show you the nearest exit
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immediately leave the building taking the stairs and exit routs
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fire extinguishers are located in all hallways
In case of a fire alarm your will be informed via an accoustic signal. Please stay calm and follow the aforementioned directions.
Briefmarken | stamps
Stamps, Paper and envelopes are available at the front desk.
Bügeleisen, -brett | ironing board and iron
These item will be in your hotel room.
D
Devisen | foreign exchange
Please ask our front desk staff.
E
Please ask our front desk staff.
Extra Leistungen | extra services
If you need extra blankets, cushions, soap, towels, chargers, extension cords, or similar things you can receive them from our front desk. Free of charge of course.
E-Autos | electric cars
We have three electric charging stations available. We charge €0.59 per kWh. Upon arrival, plug in your electric car and scan the QR code on top of the charging station. Follow the instructions and start charging.
F
Faxen, kopieren, scannen | fax, copy, scan
You can request this service at any time at reception. Our staff will be happy to assist you. Photocopies are charged at:
Black and white: EUR 0.25
Color: EUR 0.50
Fundsachen | lost and found
If you have lost anything during your stay, please contact reception.
Fahrräder | bikes
In our bicycle suite you have the possibility to park your bicycle safely and dryly.
You can charge your e-bike battery here for free!
We also take care of small hunger pangs on the go.
Packed lunches and picnic baskets for romantic times for two.
G
Gepäck | luggage
If you need assistance with your luggage or would like to store it at the hotel until your departure, please contact the reception. This service is available 24 hours a day.
H
Haustiere | pets
Pets are welcome. We charge €19 per pet per day. If you require a water or food bowl, please contact reception.
K
Kinder | children
Children up to 12 years stay free of charge in their parents' bed.
Kissenwahl | pillow choice
Do you need a neck-supporting pillow or one suitable for allergy sufferers? We have a selection of different pillows available for you. Contact us at 911.
Kreditkarten | credit cards
We accept following credit cards:
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American Express
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MasterCard
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Visa Card
M
Meetingräume | meeting rooms
For conferences and events, our banquet department is at your disposal at 02501 - 805 920.
Mineralwasser | mineral water
We provide a complimentary bottle of mineral water in your room. Additional drinks and small snacks are available for purchase at our Maxibar at reception.
N
Notruf | emergency call
For emergencies, you can reach the reception at 02501 – 8050 or directly:
Police: 110
Fire brigade/emergency doctor: 112
P
Parkplätze | parking spots
Our on-site parking spaces are available for EUR 1.00 per hour or a maximum of EUR 9.00 per day. We ask that you keep the fire department entrance clear.
Post | postal services
You can collect any mail you receive at reception. Reception will also be happy to accept your mail.
R
Rezeption | front desk
Our reception is available 24 hours a day at 02501 – 8050
S
Safe | safe
A free safe is available in your room and at reception. The hotel assumes no liability for valuables.
Sie haben etwas vergessen? | Forgot to pack something?
We're happy to assist you with sewing kits, shaving kits, oral hygiene kits, combs, or feminine hygiene products. This service is free of charge and available at reception at any time.
T
Tabakwaren | cigarrets
A cigarette vending machine is located on the ground floor. Please ask our reception staff.
Taxi
We would be happy to order a taxi for you.
V
Ventilatoren | fans
Our house is not fully air-conditioned; if you need a fan on hot days, please contact reception.
Z
Zimmerreservierung | room reservation
We book for you quickly and free of charge at all Best Western hotels in the world.